Terms and Conditions | Francis Stone Atelier

Terms & Conditions

Last updated: March 2, 2026

These Terms & Policies govern use of our website and provide a summary of key business terms for purchases from Francis Stone Atelier LLC (“Seller”). By using this website, you agree to the Website Terms below.

For purchases, the controlling terms are those included in the written quote, sales order, and/or invoice issued by Seller (the “Order Documents”). If there is any conflict between this page and the Order Documents, the Order Documents control.

A) Website Terms of Use

1) Informational Website Only (No Online Sales / No Offer)

This website is provided for informational and educational purposes and to showcase examples of inventory, past inventory, and/or available products. This website is not an online store. Product descriptions, photos, pricing, and availability shown on the website are non-binding and may change at any time.

2) Accuracy; Photos; Natural Variation

We try to present accurate information; however, we do not guarantee that descriptions, dimensions, weights, photos, colors, availability, or any other content is complete, current, or error-free. Natural stone, terracotta, and handmade materials vary. Screen settings and lighting can affect appearance.

3) Intellectual Property

All content on this website (images, text, logos, design) is owned by or licensed to Seller and is protected by applicable laws. You may not copy, reproduce, republish, scrape, or distribute content without prior written consent.

4) Acceptable Use

You agree not to misuse this website, attempt unauthorized access, interfere with operation, or use automated tools to extract data.

5) Governing Law

These website terms are governed by Texas law. Venue is Dallas County, Texas, unless otherwise required by law.

Contact (Website + Privacy Requests)
Please use our contact form: francisstoneatlier.com/contact-us
After submitting, an automatic reply will be sent: “Thank you for your inquiry! We will get back to you shortly.”
If you do not receive the on-screen confirmation and/or the automatic reply, please resubmit your request.

B) Sales / Shipping / Storage Summary (Purchases)

1) Quotes; Validity; Acceptance

Quotes are generally valid for 30 days, unless stated otherwise in writing.
An order is accepted only when Seller confirms acceptance in writing and, when applicable, the required deposit is received. Seller may decline an order at Seller’s discretion.

2) In-Stock vs. Special/Custom Orders (Definition)

In-Stock: items physically available for release from Seller’s facility.
Special/Custom Order: any made-to-order item; overseas sourcing; fabrication; custom sizing; special finish; special lot selection; or any order Seller must place with a supplier specifically for the customer.

3) Deposits; Payment; Release of Merchandise

Special/Custom Orders: 50% deposit required to place the order (unless stated otherwise in writing).
Release: all orders must be paid 100% in full before merchandise is released for pickup or shipment.
If Seller cannot fulfill an accepted order because the product cannot be produced or becomes unavailable, Seller will refund amounts paid for the unfulfilled item(s). This refund is the customer’s sole remedy for that situation.

4) Lead Times (Estimates Only)

Lead times are estimates only and not guaranteed. For in-stock items, Seller generally attempts to ship or make available for pickup within five (5) business days, but no ship date is guaranteed.

5) Natural Variation; “As Is”; Final Sale

All goods are natural stone/terracotta/handmade materials that inherently vary. Variation is normal and not a defect.
All sales are final. All goods are sold “as is.” The customer is responsible for verifying suitability before purchase (including requesting photos/videos and samples when appropriate).

6) Cancellations / Changes (Special/Custom Orders)

Special/Custom Orders are generally not cancelable once Seller places the order with the supplier or production begins.
Any cancellation/change request must be in writing. Refunds (if any) are at Seller’s sole discretion. If the supplier allows cancellation and Seller has not incurred costs, Seller may issue a full refund; otherwise Seller may retain amounts paid to cover costs already incurred.

7) Inspection; Claims Window (24 hours)

The customer must inspect goods promptly upon pickup or delivery. Any claim that the goods were damaged before release/tender must be reported in writing within 24 hours of delivery/pickup, with photos/video as applicable.

8) Shipping / Pickup Responsibility; Courtesy Coordination

Shipping and pickup are the customer’s responsibility. Seller may help coordinate shipping as a courtesy (for example arranging a carrier or providing contacts), but Seller does not assume responsibility for carrier performance, delays, loss, or damage occurring after the goods are tendered to the carrier.

9) Delivery Method (Default: Curbside)

Unless explicitly agreed in writing, deliveries are curbside (typical LTL freight). No white glove/inside delivery/jobsite placement is provided unless agreed in writing.

10) Access, Jobsite Conditions, Special Requirements

The customer is responsible for ensuring the delivery location is accessible and safe (street access, stairs, lift requirements, freight elevator rules, appointments, site readiness, gate codes, etc.). Special requirements must be communicated in advance and agreed in writing. Any additional charges are the customer’s responsibility.

11) Risk of Loss

Risk of loss transfers to the customer upon:

customer pickup;
or release of goods to the customer’s carrier; or
tender of goods to a carrier arranged as a courtesy by Seller (unless Seller explicitly agrees otherwise in writing).

Seller may still attempt to help resolve issues when reasonable, but this is not a guarantee and is at Seller’s discretion.

12) Storage / Holding

Seller will hold paid orders for up to four (4) weeks after the customer is notified the order is ready, unless otherwise agreed in writing. After four weeks, storage fees apply: $30 per pallet/crate per month (each started month).

13) Payment Methods; Card Fees

If the customer pays by credit/debit card, card processing fees are non-refundable, to the extent permitted by law.

14) Exceptions Must Be in Writing

Any exception, concession, or special arrangement must be confirmed by Seller in writing.

Contact (Sales Questions)
Please use our contact form: francisstoneatlier.com/contact-us
Automatic reply: “Thank you for your inquiry! We will get back to you shortly."